Are your diamonds lab-grown?

Yes. GRWN works with lab-grown diamonds that are independently verified for quality, origin, and handling. Each stone is selected for its form, proportion, and overall integrity, and is set in precious metals designed to last over time. Lab-grown diamonds allow for a more responsible production process, including reduced environmental impact and greater traceability, without compromising on quality, beauty, or durability.

Are lab-grown diamonds real diamonds?

Yes. Lab-grown diamonds have the same physical, chemical, and optical properties as mined diamonds.

Are your diamonds certified?

Diamonds meet SCS-007 certification and may also be supported by additional standards such as GIA or GCAL depending on the piece.

What metals do you use?

Pieces are made using responsibly sourced precious metals, including 14K gold.

Do you use recycled materials?

Many metals are recycled, and production processes are designed to reduce waste while maintaining material quality.

How are engagement rings designed at GRWN?

Engagement rings are designed with the same focus on proportion, balance, and wearability as the rest of the collection.

Can I customize a ring?

Yes. Custom and bespoke pieces are available through a guided process.

How does the custom process work?

The process is focused and collaborative. You select from a defined set of options, and we guide you toward a final piece that feels resolved and lasting.

Do you offer a diamond upgrade program?

Yes. Select GRWN diamonds are eligible for a Lifetime Diamond Upgrade, allowing you to return your original diamond and apply its value toward a new piece. To qualify, the diamond must meet specific criteria, including carat size and condition, and must be purchased directly from GRWN. The new piece must be of greater value than the original. For full details and eligibility, visit the Lifetime Diamond Upgrade page.

When should I book an appointment?

Appointments are recommended for engagement rings, custom pieces, or more specific requests.

How long does it take to receive an order?

Shipping timelines vary depending on the piece. Ready-to-ship items are sent promptly, while made-to-order pieces require additional time.

Do you offer complimentary shipping?

Yes. Complimentary shipping is included on all orders.

Do you accept returns?

Eligible items can be returned within 30 days, provided they are unworn and returned with original packaging and documentation.

Do you offer resizing?

Most rings can be resized within a limited range. Complimentary sizing is available within an initial window after purchase.

How should I care for my jewelry?

Jewelry should be stored carefully, cleaned regularly, and removed during activities that may cause wear.

Can I wear my jewelry every day?

Yes. Pieces are designed for daily wear, but care should be taken to maintain condition over time.

Do you offer a care plan?

Yes. GRWN offers care plans, and some pieces include a complimentary plan. Services may include inspection, cleaning, polishing, prong tightening, and certain repairs, depending on the plan.

Do you offer engraving?

Yes. Complimentary engraving is available on select pieces.

Do you offer payment plans?

Yes. Payment plan options are available at checkout.

How do I find my ring size?

You can reference an existing ring, use an at-home method, or request a complimentary ring sizer.

Can I get help choosing the right size?

Yes. You can book a virtual or in-store appointment for guidance.

What is a virtual appointment?

A one-on-one session with a specialist to walk through the collection, answer questions, or guide you through engagement or custom options.

Do you offer in-store appointments?

Yes. Appointments are available at our Los Angeles flagship.

How can I contact you?

You can reach out via phone, or book an appointment through the site.