Privacy Policy

Privacy Policy

Effective Date: 01/01/2025

At GRWN, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect the data you provide to us when you visit grwn.com or interact with us online.

1. Information We Collect

We collect information from you when you:

  • Browse our website

  • Create an account

  • Place an order

  • Subscribe to our emails or SMS

  • Participate in surveys, giveaways, or promotions

  • Contact customer service

This may include:

  • Personal information: Name, email, shipping and billing address, phone number, payment details

  • Device information: IP address, browser type, device type, and cookies

  • Usage data: Pages visited, time spent on site, and actions taken

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you about your purchase or account

  • Send promotional emails, texts, or product updates (with your consent)

  • Improve our website, services, and customer experience

  • Prevent fraud and ensure the security of our platform

3. How We Share Your Information

We do not sell your personal data. We may share your information with trusted third parties who help us operate our business, including:

  • Payment processors

  • Shipping providers

  • Email and SMS platforms

  • Analytics and advertising services (e.g., Google, Meta, Klaviyo)

These partners are only permitted to use your information to provide services on our behalf and must comply with applicable privacy laws.

4. Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal information

  • Opt out of marketing communications at any time by clicking “unsubscribe” in emails or replying “STOP” to texts

  • Request that we stop processing your data under certain conditions

To exercise any of these rights, please contact us at webstore@grwn.com.

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, personalize content, and analyze site traffic. For more information, see our Cookies Policy.

7. Security

We take precautions to protect your data, including encryption, secure servers, and limited internal access. However, no system is completely secure. By using our site, you acknowledge and accept this risk.

8. Children’s Privacy

Our site is not directed at children under the age of 13. We do not knowingly collect personal information from children.

9. International Users

GRWN is based in the United States. If you are accessing our site from outside the U.S., you acknowledge that your data will be processed in accordance with U.S. law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. All updates will be posted on this page, and your continued use of the site constitutes your agreement to the revised terms.

11. Contact Us

For questions about this Privacy Policy or to make a privacy-related request, please contact us at: customerservice@grwn.com.