Shipping & Returns

Complimentary FedEx 2-Day shipping is available on all U.S. orders for in-stock items. Please allow up to 24 hours for order processing. Orders placed on weekends will be processed on the next business day.

Most pieces are made to order, so production and delivery timelines may vary. Once your order ships, you'll receive a tracking confirmation and estimated delivery window.

All shipments are fully insured. Orders over $500 require a signature upon delivery.

We ship to residential and business addresses only and do not ship to P.O. boxes. Orders can also be routed to a GRWN showroom or a designated FedEx location for pickup.

Once a shipment is signed for at the delivery address, responsibility transfers to the recipient, including cases where a building representative accepts the package.

Eligible items may be returned or exchanged within 30 days.

Items must be unworn, unaltered, and returned in their original condition, including all packaging, documentation, certifications, and any gifts with purchase.

Refund vs. store credit: eligible items under $15,000 are refunded to your original payment method. Eligible items $15,000 and above are returned for store credit only.

Custom and made-to-order pieces, including custom engagement ring designs, engraved items, and special orders, are final sale and not eligible for return or exchange.

1. Email customerservice@grwn.com with your order number to request a return.

2. We’ll send a Return Authorization Number along with a prepaid, fully insured shipping label.

3. Pack your item securely with all original packaging and documentation, and ship it back within 7 days of receiving your label.

4. Once your return is received and inspected, your refund or store credit will be issued within 5 to 7 business days.

For assistance or to initiate a return, please email customerservice@grwn.com.

In the event of shipping loss or tampering, please notify us within 5 days of tracking issuance.